Privacy & inquiry information

How online inquiries work

Submission availability is shown on the form. When the service is unavailable, the form will not send an inquiry. Please contact us by company email, phone or WeCom.

When enabled, selecting “Submit inquiry” sends your name, company, products or services, email or phone, project requirements and page location to this website’s server. After verification, the server first saves the inquiry in Cloudflare D1, then uses Resend to notify our company email at hello@xunpan.ai so we can reply and assess your project.

“Inquiry saved” means the website has stored your inquiry. It does not mean that a notification email has arrived or been read. Notification failures do not delete saved inquiries; notifications that are not confirmed need to be checked by staff. If an error occurs, your entries remain on the current page for you to retry. Inquiry content is not stored in browser local storage; closing or refreshing the page clears the form state.

How we use information you provide

Names, contact details, company information and project requirements shared by email, phone or the QR code channel are used to reply, assess scope, prepare quotes and discuss the project. Please share only relevant information. Do not include passwords, identity documents, bank details or unrelated sensitive information in an initial inquiry.

Inquiry information is accessible only to people who need it to handle the inquiry or deliver the project. We retain it for as long as needed for inquiry handling and project delivery, subject to any subsequent contract or legal retention requirements. We do not use it in public case studies or promotion without separate notice.

Access records & external services

Cloudflare provides website delivery. Network providers may process IP addresses, access times, request paths and device information to deliver the service, investigate issues and prevent abuse. This website does not use marketing analytics scripts or advertising trackers.

Online submission uses field validation, a hidden honeypot field and rate limits to prevent abuse. Cloudflare Turnstile verification is required; the page displays its verification component, and necessary verification data and IP addresses are used for that check. The server uses keyed IP hashes for rate-limit counters; expired counters are cleaned up on later requests. Inquiry records do not store raw IP addresses, verification tokens or sending keys, and application logs do not record inquiry content. Email and QR code platforms follow their own privacy policies. You can choose another contact method, such as phone or email.

Access, correction, deletion & contact

To ask about, correct or request deletion of inquiry information you have provided, email us at hello@xunpan.ai. We may need to verify that the request comes from the person concerned. We will explain any contract or statutory records that must be retained.

Service provider: INQUIRY (SHANGHAI) NETWORK TECHNOLOGY CO., LTD. (INQUIRY (SHANGHAI) NETWORK TECHNOLOGY CO., LTD.)
Registered address: Floor 2, No. 2900 Nanxinggang Road, Fengxian District, Shanghai (centralized registration address)